IMS Technology Centre

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PERFORMING A LINK TEST

Below are instructions for both methods of testing.   Try the Ping Test first as it is more accurate for measuring the internet connectivity.

Ping Test – Windows Operating System Only

Click on the “Start Menu” of your Window’s Operation System (lower left corner).

Click on the “Run” command (usually on lower right of the Start Menu).  In the Run Window you will see a white box.  Type the word “command” and then hit enter.

A new window will appear.  This window will have a black background.  You will see a blinking cursor.  At the cursor, type the following command and hit enter.

PERFORMING A LINK TEST

ping –t 63.112.28.1    (or you can also try “ping www.msn.com”)

The computer will send packets repeatedly until you tell it to stop.  Let it send (or try to send) 15-20 packets.  Hit the Control key and the C key at the same time to stop it.

At the completion of the test you will receive a summary report titled “Ping statistics”.  Of the packets sent, if you lost one or more, run the test again.  If you continually loose one or more packets, your connection may be compromised.

Ideally, you want less than 10% total packet loss.  A marginal connection would be characterized by total packet loss of 10-20%.   Above 20% packet loss, the connection will just not work satisfactorily.

The only way to improve the connection (improve packet loss) is to improve the reception. Position the computer to be more “in line of sight” between your computer and our antenna.  If this is not possible, consider contacting IMS and purchase and antenna or if you already have an antenna, position the antenna outdoors.

Please refer to the Basic Troubleshooting page and follow instructions for additional information about reception.

If all packets sent have a response “Request Timed Out” you are not connected to the internet, please call IMS or read the Basic Troubleshooting page.

By |February 18th, 2016|IMS Technology Centre|0 Comments

HOW TO CONNECT TO THE NETWORK

The following instructions are for connecting to the internet using any network adapter.  Please refer to your adapter’s instructions and software for specific instructions on how to connect to the network.

  1. Make sure the wireless network adapter is installed and operational.
  2. Turn on your computer while within IMS broadcast area.  Make sure your wireless adapter is operational (green lights on the adapter should be blinking or solid green).
  3. With your wireless network client manager (software that came with the adapter), locate IMS’s signal.  Most managers will display all available networks.  Click on IMS’s network.  You might have to manually add an SSID (network name) to your manager.  IMS’s SSID is always “ims”.  If you purchased your network adapter from IMS and it is a IMS brand product, click here to learn how to configure your computer.
  4. Your adapter software may ask you if your connection should have data encryption (WEP) on. IMS does not turn on this feature so do not use it. IMS does not use any special authentication authentication protocols, keys or other features so do not turn these features on.
  5. Once you have established a connection to the wireless network, you are ready to access the internet.

CONNECT TO THE NETWORK

If you are having problems connecting because your computer wants to DIAL UP to your dial up connection, you will need to tell your computer that you are connecting via a LAN network connection. To do this you can follow these procedures.

Open you “Internet Options” window. This can be found in your control panel or, if you use Microsoft’s Internet Explorer 5.0 or later, you can also find your internet options under the “Tools” menu selection.

By |December 21st, 2015|IMS Technology Centre|0 Comments

BASIC TROUBLE SHOOTING FOR PC

TROUBLE SHOOTING FOR PC

Problem Cause Remedy
Wireless Adapter Not Operating – No Blinking Lights Adapter not plugged into computer properly or in the case of Ethernet converter, needs to be repowered. Check connections to computer. If it is an Ethernet converter, unplug power and then plug-in again to reset.
Wireless Adapter Not Operating – No Blinking Lights Adapter is not installed properly. Drivers are not installed or are in conflict with other components of operating system. Verify that you are using the supplied installation disk. Verify that you have disabled any virus protection and personal firewall software before loading wireless drivers and software. Reload software. If unable to resolve problem, call manufacturer’s technical support phone number. If you purchased your wireless adapter from IMS and it is a IMS high power PCMCIA card brand
Wireless Adapter Operating – No Signal or Low Signal Strength Reception is poor. Distance from antenna is long, line of sight is compromised by significant obstructions or there is excessive interference from other devices. Temporarily move to a location within 1,000 ft of broadcast origin with clear line of sight and test connection strength. Our antennas are normally located on the marina building or close to the slips on one of the nearby buildings. Test by following instructions on this link test page. If your ping test indicates greater than 20% packet loss you are suffering from poor reception. If you have 100% packet loss, verify that you have connected to IMS’s network (see below).
Have Signal Strength But Can’t Connect To Internet Or Login Page Reception is marginal enough to cause data transmission errors. Temporarily move to a location within 1,000 ft of broadcast origin with clear line of sight and test connection strength. Test by following instructions on this link test page. If your ping test indicates greater than 20% packet loss you are suffering from poor reception. If you have 100% packet loss, verify that you have connected to IMS’s network (see below)
Cannot Connect To Network Various causes. Verify that lights are blinking on your adapter. Follow instructions under “Connecting To The Wireless Network” on Help Desk page. Select your operating system.
Can’t Connect To Internet Or Login Page Not Connected to IMS Technology Centre network Follow instructions under “Connecting To The Wireless Network” on Help Desk page. Select your operating system.
Can’t Connect To Internet Or Login Page Reception is marginal enough to cause data transmission errors resulting in inability to download first page (login page if applicable). Temporarily move to a location within 1,000 ft of broadcast origin with clear line of sight and test connection strength. Test by following instructions on this link test page. If your ping test indicates greater than 20% packet loss you are suffering from poor reception. If you have 100% packet loss, verify that you have connected to IMS’s network (see below)
Have Great Reception, Connected To IMS’s Network And Cant’ Browse The Internet Computer may be set for a dialup connection vs. LAN connection. Please verify that you have specified a LAN connection under your Internet Options. Follow instructions on Help – Dial Up vs. LAN Connection.
Have Great Reception, Connected To IMS’s Network And Cant’ Browse The Internet Or Send Mail. Get Failure When Loading Pages. Computer may be set with static IP and DNS information. Please verity that you are assigned and IP address and DNS automatically. Follow instructions under Operating System Settings (PC Only) on the Help Desk page. Choose your operating system.
By |November 20th, 2015|IMS Technology Centre|Comments Off on BASIC TROUBLE SHOOTING FOR PC