IMS Technology Centre offers limited customer support for new subscribers who require assistance to

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connect to our network. Our trained and friendly Customer Service Representatives can quickly help you.

  • IMS offers customer support 24x7x365
  • Call our dedicated support line at +44.7819810942 and mention IMS
  • View our Help Guide for in depth information and pointers
  • Standard wirlesss gear operates in a limited area. Purchase IMS certified marine equipment for greater range and cost savings. We do not offer customer support on the installation of other manufacturers cards. If your card is operational, we will help you connect to our network.
  • We will support the following additional items on an hourly basis:e-mail configuration, VPN issues, firewall, virus analysis
  • Please look for our customer support attachment in the next few weeks
  • Our Tier II support staff consists of Paul Bayha in Seattle and Ben Delzell in Bellingham. Contact our office at 206-428-1000 and leave a message on extensions 2 & 3 or call our call center and ask them to create a trouble ticket for escalated support

 

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